We're Committed To Guarding Your Confidential Information
Privacy Policy Statement
Your privacy is very important to us. We want to make your experience on the
Internet as enjoyable and rewarding as possible, and we want you to use the
Internet’s vast array of information, tools, and opportunities with complete
confidence. We have created this Privacy Policy to demonstrate our firm
commitment to privacy and security. This Privacy Policy describes how Balboa Water
Group collects information from all end users of Balboa Water Group’s Internet
services, what we do with the information we collect, and the choices users
have concerning the collection and use of such information. Balboa Water Group
requests that you read this Privacy Policy carefully.
Personal Information
Balboa Water Group collects information in different ways from users who
access the various parts of our Services and the network of web sites accessible
through our Service. We use this information primarily to provide a customized
experience as you use our Services and, generally, do not share this
information with third parties. However, we may disclose personal information
collected if we have received your permission beforehand or in very special
circumstances, such as when we believe that law requires such disclosure or
other special cases described below.
Registration
Users are asked to provide certain personal information when they sign-in to
sensitive areas. The personal information collected from users during the
registration process is used to manage each user’s account (such as for billing
purposes). This information is not shared with third parties, unless
specifically stated otherwise or in special circumstances. However, in
instances where Balboa Water Group and a partner jointly promote the Services,
Balboa Water Group may provide the partner certain personal information, such
as name, address, and username of persons who used the Services as a result of
the joint promotion for the sole purpose of allowing us and the partner to
assess the results of the promotion. In this instance, the partner may not use
personal information for any other purpose. Balboa Water Group may also
generate non-identifying information and aggregate profiles from personal
information users provide during registration (such as the total number, but
not the names, of users). As explained in more detail below, we may use this
aggregated and non-identifying information to sell advertisements that appear
on the Services.
Online Shopping
At some Web pages, you can purchase products and services or register to
receive materials, such as a catalog or new product and service updates. In
many cases, you may be asked to provide contact information, such as your name,
address, e-mail address, phone number, and credit/debit card information. If
you complete an order for someone else, you may be asked to provide information
about the recipient, such as the recipient's name, address, and phone number.
Balboa Water Group has no control over the third party’s use of any personal
information you provide when placing such an order, so please exercise care
when doing so. If you order products directly from Balboa Water Group’s
Catalog, we will use the personal information you provide only to process that
order. We do not share this information with outside parties except to the
extent necessary to complete that order.
Responses to Email Inquires
When users send email inquires to Balboa Water Group, the return email
address is used to answer the email inquiry we receive. Balboa Water Group does
not use the return email address for any other purpose and does not share the
return email address with any third party.
Voluntary Customer Surveys
We may periodically conduct both business and individual customer surveys.
We encourage our customers to participate in these surveys because they provide
us with important information that helps us to improve the types of services we
offer and the manner we provide them to you. Your personal information and
responses will remain strictly confidential, even if a third party conducts the
survey. Participation in our Customers Surveys is voluntary. We take the
information we receive from individuals responding to our Customer Surveys and
combine (or aggregate) it with the responses of other Balboa Water Group’s
customers to create broader, generic responses to the survey questions (such as
gender, age residence, hobbies, education, employment, industry sector, or
other demographic information). We then use the aggregated information to
improve the quality of our services to you, and to develop new services and
products. This aggregated, non-personally identifying information may be shared
with third parties.
Special Cases
It is Balboa Water Group’s policy not to use or share the personal
information about users in ways unrelated to the ones described above without
also providing you an opportunity to opt out or otherwise prohibit such
unrelated uses. However, Balboa Water Group may disclose personal information
about users or information regarding your use of the Services or web sites
accessible through our Services, for any reason if, in our sole discretion, we
believe that it is legally required and reasonable to do so, including to
satisfy laws, such as the Electronic Communications Privacy Act, regulations,
or governmental or legal requests for such information; to disclose information
subject to authorized necessary legal requests for such information; to disclose
information that is necessary to identify, contact, or bring legal action
against someone who may be violating our Terms of Use Policy or other use
policies; to operate the Services properly; or to protect Balboa Water Group
and our users.
“Cookies”
A cookie is a small data file that can be placed on your hard drive when you
visit certain Web sites. Balboa Water Group may use cookies to collect, store,
and sometimes track information for statistical purposes, to improve the
products and services we provide, and to manage our telecommunications
networks. If you are a user and have created your own Personal Start Page, we
will use a cookie to save your settings and provide customizable and
personalized services. These cookies do not enable third parties to access any
of your customer information. Additionally, be aware that if you visit
non-Balboa Water Group web sites where you are prompted to log in or that are
customizable, they may also use their own cookies. We do not control use of
these cookies and expressly disclaim responsibility for information collected
through them.
Balboa Water Group’s Commitment to Data Security
We have security measures in place to protect the loss, misuse, and
alteration of the information under our control. While we make every effort to
ensure the integrity and security of our network and systems, we cannot
guarantee that our security measures will prevent third-party hackers from
illegally obtaining this information.
Your Consent
By using this web site you consent to the terms of our Privacy Policy and to
Balboa’s processing of your information for the purposes given above, as well
as those explained where Balboa collects your information on the web.
Changes to the Policy
Balboawatergroup.com will occasionally update this Privacy Policy. When we
do, we will also revise the "last updated" date at the top of the
Privacy Policy. Please routinely review this Privacy Policy to ensure
that you are aware of the current terms of Balboa's Privacy Policy.
Contact Information
IIf you have any questions about this Privacy Policy or the practices described herein, you may contact us directly by e-mail by clicking the CONTACT US button (top, right) or here.
